Return Policy

We at MODA promise you to give you an unapologetic shopping experience. If you did not like the product or find something wrong with it, return/ exchange the product within 7days of delivery. Customized products are not included in the return/ exchange category.

The return/ exchange process-

You can return/ exchange an item online at MODA by following the below steps.

  • Log in to 'My Account' section at MODA.
  • Select the product that needs to be returned/exchanged.
  • Follow the steps and fill in the required information to complete the process.
  • Point to note for return/ exchange process-

  • Return/exchange request need to be made within 7days of delivery.
  • A return form should be filled for easy refunding of amount.
  • All returned item must be unused, unwashed and returned with original packaging and tags. Items without tags will not be accepted.
  • 50% of the amount will not be refunded on customisation products.
  • Shipping charges will be non- refundable.
  • In case you receive a damaged/ defective product, the company should be informed within 24 hours of delivery.
  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be refunded in this case.
  • Return form is an easy to fill form that allows you to return the received shipment at MODA. Mention the order details and complete shipping address on the packet.

    Refund process- Refund will be made on selected items.

  • Cash refund via bank transfer into their account.
  • Money back to the paid account/ credit card.
  • Terms and conditions- The return policy applies to selected items. The policy is subject to change.

    Cancellation policy- You can cancel your order by sending us a mail to our customer care. You will not be able to cancel the customized order. If the customized order is cancelled, 50% of the paid amount will not be refunded.

    Cash on delivery policy-

  • To avail C-O-D service, your selected items should be applicable for C-O-D.
  • C-O-D is applicable on a minimum sale value of rupees 20,000. 50% of the amount should be paid online after confirming the order.
  • Pin code provided for cash on delivery should be in the serviceable area.
  • You cannot open the box without making the payment at the time of delivery.
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